UPS Shipping Times From HeydenSupply.com

Transit Times

Our goal is to provide you with the best service possible! With a focus on care and precision we have tailored a shipping policy that allows us to serve your needs with expert attention to detail. Our standard service is UPS Ground. Approximate transit times are displayed in this image.

– SAME DAY SHIPPING –
All in stock orders placed before 2PM EST M-F will ship the same day! In stock orders placed during weekends, holidays, or after hours will be shipped the next business day.
Most customers will receive their shipments in 2 to 3 business days however, some areas may take up to one week.

Free Shipping

Orders totaling $199 or more (before tax), which do not contain special order items or require LTL shipping are eligible for free shipping.
For orders under $199 the shipping cost can be estimated by adding the item to your shopping cart and then filling out the city, state, and zip code in the shipping estimator.

Exclusions Apply

Online Shipping Classes

Non-stock items and Backorders

We don’t always have every item in stock, and may require additional processing time. In those cases, we will still make every effort to have your order shipped within 1 business day. In many cases we will ship manufacturer direct straight to you. If there is a delay that prevents us from meeting this commitment we will communicate that prior to shipping and you will have the opportunity to reconsider your order. If you have any questions at all about shipping times please don’t hesitate to contact us prior to placing your order.

Contact Us

If you receive a damaged shipment:

  • PLEASE DO NOT REFUSE DELIVERY
  • Notate the damage with the carrier before signing for delivery.
  • Report the damage to us within 5 business days of delivery.
  • Be sure to include your Heyden Supply Online Order Number for fastest service

Please Email pictures to [email protected] – Please also include pictures of the following items:

  • The damaged outer box
  • The damaged product inside the original box with all original cushioning in place (take a picture of the merchandise in the box[s] before unpacking)
  • The packing material used inside the box
  • Close up photo of the shipping label including the tracking number
  • Close-up photo of the box manufacturer’s certificate (BMC) if available
    (The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box – it is usually found on a bottom flap)
  • 2 photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides).