All in stock orders placed before 2PM EST M-F will ship the same day! In stock orders placed during weekends, holidays, or after hours will be shipped the next business day.
Most customers will receive their shipments in 2 to 3 business days however, some areas may take up to one week.

Online Shipping Classes

If you receive a damaged shipment:

  • Notate the damage with the carrier before signing for delivery.
  • Report the damage to us within 5 business days of delivery.
  • Be sure to include your Heyden Supply Online Order Number for fastest service

Please Email pictures to [email protected] – Please also include pictures of the following items:

  • The damaged outer box
  • The damaged product inside the original box with all original cushioning in place (take a picture of the merchandise in the box[s] before unpacking)
  • The packing material used inside the box
  • Close up photo of the shipping label including the tracking number
  • Close-up photo of the box manufacturer’s certificate (BMC) if available
    (The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box – it is usually found on a bottom flap)
  • 2 photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides).