Shipping Policy

Online Shipping Classes

Free Shipping

Items labeled Free Shipping ship fast and free via UPS Ground Service.

Standard Shipping​

$199 or more ships free unless otherwise noted. Standard UPS Ground Shipping Rates Apply.

Special Order Shipping

Items we do not stock but will order upon request subject to availability.

UPS Shipping Times From HeydenSupply.com

Transit Times

Our goal is to provide you with the best service possible! With a focus on care and precision we have tailored a shipping policy that allows us to serve your needs with expert attention to detail. Our standard service is UPS Ground. Approximate transit times are displayed in this image.

– SAME DAY SHIPPING –
All in stock orders placed before 2PM EST M-F will ship the same day! In stock orders placed during weekends, holidays, or after hours will be shipped the next business day.
Most customers will receive their shipments in 2 to 3 business days however, some areas may take up to one week.

Shipping FAQ

Shipping Costs

Shipping costs vary by item. However, many items ship for free and are indicated by the words Free Shipping next to the product price. Looking to the right of the product price to will show how shipping will be calculated. Items labeled Standard Shipping, Special Order Shipping, Oversized Shipping, and Oversized – Special Order can be estimated by adding these items to your shipping cart and using the shipping rate calculator to preview costs.

Items labeled Quote Request – Shipping Calculated Later will not receive a shipping estimate until we have completed the corresponding request for quotation.

Delivery Estimations

As a convenience we offer delivery estimates with many of our products online. While these estimates are reliable the delivery estimate is not a guarantee.
The estimate is based on your IP address and current stock availability. If you browse our site in such a way that your location cannot be determined the default estimate shown is for our local area in Duluth, GA.
Once you enter a shipping address at checkout a final estimate will be given based upon your Ship To zip code. The estimated date is subject to potential carrier delays, stock availability issues, and other circumstances beyond our control. If you require a guaranteed delivery date you must use an expedited shipping option.

Damaged Shipments

While we make every effort to package orders safely, there may be instances where you receive an order that has been damaged en route to you.
If you receive an order that has been damaged in shipment please rest assured we will work hard to make it right.
Depending on the circumstances, we may either refund or reship your order.

If you receive a damaged shipment:

  • PLEASE DO NOT REFUSE DELIVERY
  • Notate the damage with the carrier before signing for delivery.
  • Report the damage to us within 5 business days of delivery.
  • Be sure to include your Heyden Supply Online Order Number for fastest service

Please Email pictures to [email protected] – Please also include pictures of the following items:

  • The damaged outer box
  • The damaged product inside the original box with all original cushioning in place (take a picture of the merchandise in the box[s] before unpacking)
  • The packing material used inside the box
  • Close up photo of the shipping label including the tracking number
  • Close-up photo of the box manufacturer’s certificate (BMC) if available
    (The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box – it is usually found on a bottom flap)
  • 2 photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides).

Free Shipping

Orders totaling $199 or more (before tax), which do not contain special order items or require LTL shipping are eligible for free shipping.
For orders under $199 the shipping cost can be estimated by adding the item to your shopping cart and then filling out the city, state, and zip code in the shipping estimator. Exclusions Apply.

Free Shipping Exclusions

Due to the volatility of shipping rates we are unable to offer free shipping on orders shipping to Alaska, Hawaii, and Puerto Rico. We ship to these locations with UPS only and live rates are displayed at checkout. We do not control UPS live rates nor do we upcharge on them. The prices shown at the time your order is placed are current live rates provided directly from UPS to our website.

Special Order items, special delivery requirements, and oversized shipments which include palletized equipment and/or boxes exceeding 4ft in length or 50lbs in weight may also be excluded from free shipping unless otherwise specified on the product page.

Oversized tools and equipment that require LTL Shipping will include all shipping costs and price break down and will be displayed online. Based on the value of the tools or equipment you order we may require you to be present at the time of delivery and provide signature confirmation of receipt. For orders that require LTL (tractor trailer delivery) we will work closely with you to arrange a delivery time that suits you best. An agreed upon delivery appointment will be set with the carrier so that you know exactly when you need to be there.

Expedited Shipments

Whenever possible we offer options for expedited shipping at checkout. If no options are listed, please call us for availability.
We will make every effort to honor your selection when it comes to expedited shipping and if for some reason we can’t make the deadline we will be in touch with you as soon as possible.
At that point you will have the option to reconsider your order if needed.

Post Office Boxes

We do not ship to PO boxes.
All orders must be shipped to a verifiable street address.
If your order is submitted with a PO box for the ship to address it will be placed into “On hold” status until we can contact you to update the shipping information.

COD – Cash On Delivery

We do not offer COD as a payment method. All orders require payment in full prior to shipping.

Shipping To Freight Forwarders

Shipping to freight forwarders is at our discretion only. We may refuse to ship to certain freight forwarding addresses. You will be notified and promptly refunded if we decline to ship to the freight forwarder you list.

If you provide a freight forwarder as your ship to address you are responsible for all necessary information to complete delivery of your shipment. If your shipment cannot be delivered and is returned to us your order will be promptly refunded and all costs associated with the transportation of your order will be deducted from your refund. Reshipment will require a new order paid in full prior to shipping.